Fulfillment Policy

1. Service Fulfillment & Delivery Policy

We provide software consulting, custom software development, and related services. Our fulfillment process includes:

• Service Delivery Method: All services are delivered digitally through online communication tools, email, project management systems, or direct deployment to client environments.
• Timelines: Project timelines and delivery schedules are outlined in the contract or project agreement. Timelines may vary based on project scope and client responsiveness.
• Delivery Confirmation: Milestones and final deliverables are reviewed and confirmed with the client upon completion.

Since we do not sell physical products, no shipping methods, rates, or destinations apply.

2. Refund Policy

As our services are customized and delivered on a project basis, refunds are generally not provided once work has commenced. However, refunds may be considered under the following conditions:

• If a project is canceled before any work has started, a full refund may be issued.
• If a client has made an advance payment and work has been partially completed, a partial refund may be provided for the unbilled or not-yet-delivered portion of the service.
• No refunds will be issued for completed or approved deliverables.
• Any disputes regarding service fulfillment will be handled on a case-by-case basis.

3. Return Policy & Process

As our services are digital and customized, we do not accept returns. However, we are committed to ensuring client satisfaction and will offer reasonable revisions as per the agreed scope of work.

If a client is unsatisfied with a deliverable, they must notify us within 14 days of delivery, and we will work to address any valid concerns. Additional requests outside the agreed scope may incur additional charges.

4. Cancellation Policy

Clients may cancel a service agreement under the following conditions:

• Pre-Project Cancellation: If a client cancels before the project starts, they may be eligible for a full or partial refund, depending on prior resource allocation.
• Ongoing Project Cancellation: If a client cancels after work has begun, they are responsible for payment of all completed work up to the cancellation date. No refunds will be issued for completed work.
• Subscription-Based Services: If we offer ongoing maintenance or support services, clients may cancel their subscription with 30 days prior written notice. Services will continue until the end of the current billing cycle, and no refunds will be issued for already billed services.

5. Dispute Resolution

If a client has concerns regarding service fulfillment, we encourage them to contact us at vova@opsflowhq.com. We will review the issue and work towards a resolution.

‍

For any questions about this policy, please reach out to us at vova@opsflowhq.com.

‍